Tag Archives: IVAA

I love finding my clients (and myself) new ways to save time and work more efficiently. May I present to you “Canned Responses”. According to Wikipedia: Canned responses are predetermined responses to common questions. … canned responses to frequently asked questions may be quick and convenient for both the customer and the technical adviser. In […]

  Don’t shoot the messenger, but Christmas is only 5 weeks away… For some, this statement brings excitement and anticipation!  For others, namely small business owners, it can bring added stress and frustration as we try to balance our business and our families. Because I am awesome, I have put together a list of services […]

Every other Monday at 10am, I volunteer my time to co-moderate the “Coffee Chat” webinars with IVAA (International Virtual Assistant’s Association).  Coffee Chat is an informal webinar where anyone wanting to know more about IVAA or about becoming a Virtual Assistant, can join in and ask questions. Every week we are asked the same questions: […]

In the mid-90’s, I was your typical 20-something.  I was “doing the do”.  I had graduated from Fanshawe College in Legal Office Administration, I was working a full-time job at a prestigious law firm in town, I was living in downtown London with some friends, and I was in a “serious” relationship with a young […]

Email Pet Peeves!

Apparently September is the month for me to cleanse my soul and admit all of my silly business mistakes. lol So this week, I have another admission of guilt.. I have been using my personal Gmail address for the past two years because I didn’t know how to set up my POP to reply to […]

I did. I admit it. I fell of the wagon.  I fell off the “don’t forget to market your own business” wagon.  The “I got too comfortable” wagon.  The “I got lazy this summer” wagon. And guess what happened?  Well, what normally happens when you stop marketing your own business? Eventually your momentum will slow […]

I am a Volunteer GoToWebinar moderator with the International Virtual Assistant Association (IVAA) for their bi-weekly Coffee Chats and other learning series webinars.  I enjoy doing it, but sometimes I feel that it is taking me away from “more important” things.  Do you feel like that sometimes?  Maybe you have a customer that is really […]

Everyone once in a while, something comes along that shakes up the bubbles we like to live in. However, when you have anxiety, these amazing opportunities can feel like the best thing in the world, but also like the same world is collapsing beneath your feet. A few months ago, I was given the opportunity […]